Shipping and Delivery Policy

At Chris and Laura Perth, we aim to ensure that your order is delivered as quickly and smoothly as possible. This Shipping and Delivery Policy outlines important information about order processing, shipping timeframes, delivery expectations, and customer responsibilities.

Order Processing Time

All orders are typically processed within 1 to 3 business days.

Once your order has been dispatched, you will receive a confirmation email with your shipping details and tracking information, where available.

Please note that processing times may be slightly longer during peak periods, promotional events, public holidays, or in cases of high order volume.

Estimated Delivery Time

The estimated delivery time is generally 7 to 14 business days, depending on the delivery location.

While we aim to meet these timeframes wherever possible, delivery times are estimates only and may be affected by factors outside our control, including:

  • Courier delays
  • Customs processing
  • Public holidays
  • Severe weather conditions
  • High-demand shipping periods

For this reason, delivery dates cannot be guaranteed.

Shipping Method and Fulfilment

Orders are shipped directly from our supplier to help ensure efficient fulfilment and timely dispatch.

Depending on the destination country and local customs regulations, customs duties, import taxes, or other charges may apply. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

The shipping fee may vary depending on factors such as:

  • Delivery destination
  • Parcel weight
  • Selected shipping option
  • Order size or value

Any applicable shipping charges will be clearly shown at checkout.

Responsibility for Delivery

Once an order has been shipped, it is the customer’s responsibility to monitor the tracking information provided.

Please note the following:

  • If tracking shows that the parcel has been successfully delivered to the address provided at checkout, responsibility for the package passes to the customer.
  • Customers must ensure that their shipping address is entered correctly at the time of purchase.
  • Any address errors must be reported within 24 hours of placing the order. After this period, we may not be able to make changes before dispatch.

Chris and Laura Perth is not responsible for failed deliveries, lost parcels, or delays caused by incorrect shipping details provided by the customer.

Delays and External Factors

Although we work hard to ensure smooth delivery, some delays may occur due to events beyond our control. These may include customs inspections, courier disruptions, incorrect address information, or other unforeseen circumstances.

We appreciate your understanding in such situations and recommend allowing additional time during busy periods.

Contact Us

If you have any questions about shipping or delivery, please contact us using the details below:

Email: info@chrislauraperth.com